Privacy Policy

Emergen Caldervale Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website emergencaldervalepty.site and in the course of providing our services.

Our principal place of business is in Perth, Western Australia, and our operations are primarily conducted within Western Australia. To the extent that Western Australian legislation applies to any aspect of our information handling practices, we comply with those requirements.

1. What Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, postal address, telephone number
• Business information: company name, ABN, ACN, role or position
• Enquiry and correspondence details: service requests, incident details, and any information you voluntarily provide to us
• Website usage data: IP address, browser type, pages visited, time and date of access (collected via cookies and server logs)
• Employment-related information: for personnel, contractors, and job applicants — qualifications, licences, and work history

We only collect personal information that is reasonably necessary for one or more of our functions or activities.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete and submit a contact or enquiry form on our website
• Send us an email at ceo@emergencaldervalepty.site
• Engage us to provide emergency response, energy, or related services
• Apply for employment or a contractor arrangement with us
• Attend one of our training programs, exercises, or events

In some circumstances, we may collect personal information from third parties such as your employer, referees, or other organisations involved in an incident or project.

3. How We Use Your Personal Information

We use personal information for the following purposes:

• Responding to your enquiries and service requests
• Providing, managing, and improving our emergency response and energy services
• Complying with our obligations under Western Australian and Commonwealth law, including the Work Health and Safety Act 2020 (WA) and the Environmental Protection Act 1986 (WA)
• Processing employment and contractor applications
• Sending relevant service updates, safety alerts, and marketing communications (where you have consented)
• Maintaining records required by regulatory bodies including Worksafe WA and the EPA WA
• Investigating incidents and preparing required reports

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, officers, and contractors who need it to perform their duties
• Regulatory and emergency management agencies (e.g., Worksafe WA, DFES, WA Police, EPA WA) where required by law or in connection with an emergency response
• Third-party service providers assisting with IT, communications, or professional services — subject to appropriate confidentiality agreements
• Other parties where you have consented to the disclosure
• Courts, tribunals, or law enforcement agencies where disclosure is required or authorised by law

We do not sell your personal information to third parties. We do not disclose personal information to overseas recipients unless required by law or you have consented.

5. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include password protection, access controls, secure email communications, and regular review of our security practices. When we no longer need personal information for any purpose, we take reasonable steps to destroy or de-identify it securely.

6. Cookies and Website Analytics

Our website may use cookies — small data files stored on your device — to improve your browsing experience and analyse website traffic. You may configure your browser to refuse cookies; however, some website functionality may be affected. We do not use cookies to collect sensitive personal information.

7. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details below. We will respond within a reasonable period (generally 30 days) and may ask you to verify your identity.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting ceo@emergencaldervalepty.site. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website at emergencaldervalepty.site/privacy.html with a revised effective date. Your continued use of our website or services after changes are published constitutes acceptance of the updated policy.

11. Contact Us

For all privacy-related enquiries, access and correction requests, and complaints:

• Company: Emergen Caldervale Pty Ltd
• ABN: 90 696 585 261  |  ACN: 696 585 261
• Email: ceo@emergencaldervalepty.site
• Address: Perth, Western Australia 6000
• Website: emergencaldervalepty.site